PUCO reminds you to dial 10 digits in the 614 area code


Beginning Jan. 30, 2016, all local calls made within the Ohio 614 area code must be placed using the 10- or 11-digit telephone number (area code plus the seven-digit telephone number or 1 + area code + seven-digit telephone number).

To ensure a continuing supply of telephone numbers, the new 380 area code will be added to the 614 area code region, which generally covers the central region of Ohio. The Public Utilities Commission of Ohio (PUCO) ordered an area code overlay for the area served by 614. The new 380 area code will be “overlaid” or superimposed over the same geographical area as the 614 area code.

Residential and business customers within the existing 614 area code should be prepared for the introduction of the new 380 area code. Beginning Feb. 27, 2016, customers in the 614 area code region requesting new service, an additional line or, in some cases, moving their service may be assigned a number in the new 380 area code.

Effective Jan. 30, 2016, 10- or 11-digit dialing (area code plus the seven-digit telephone number or 1 + area code + telephone number) will be necessary for local and expanded local calls to be completed. Local calling areas and rates will not be affected by this change.

The most important facts that consumers and businesses need to know about the upcoming 380 area code overlay are:

Your telephone number, including current area code, will not change.

You will need to dial area code + telephone number for all local calls.

You will continue to dial 1+ area code + telephone number for all long distance calls.

What is a local call now will remain a local call.

The price of a call, coverage area or other rates and services will not change due to the overlay.

You can still dial just three digits to reach 911.

If 211, 311, 411, 511, 611, 711 or 811 are currently available in your community, you will still dial these codes with just three digits.

Customers should identify their telephone number as a 10-digit number (area code + seven digit telephone number), and include the area code when giving the number to their friends, family, business associates, customers, etc.

Customers should ensure that all services, automatic dialing equipment, applications, software or other types of equipment recognize the new 380 area code as a valid area code. Some examples are life safety systems, fax machines, Internet dial-up numbers, alarm and security systems, gates, speed dialers, mobile phone contact lists, call forwarding settings, voicemail services and similar functions. Be sure to check your business stationery, advertising materials, personal checks and your personal or pet ID tags to ensure the area code is included in your telephone number. Remember that all local calls must be programmed using 10 digits and you need to add “1” for all long distance calls.

For more information, please visit www.PUCO.ohio.gov or call the PUCO Call Center at (800) 686-PUCO (7826).

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