The Public Utilities Commission of Ohio (PUCO) urges consumers to contact the PUCO Call Center at (800) 686-PUCO (7826) when faced with an issue. The PUCO affects every household in Ohio by regulating various utilities including electric and natural gas utilities, local and long distance telephone companies, water and wastewater companies and rail and trucking companies. The PUCO has a staff of dedicated individuals that are highly capable of resolving issues between you (the consumer) and any of the listed utilities and companies that the PUCO regulates.
Each year, the PUCO Call Center receives hundreds‐of‐thousands of contacts from customers. Many of these customers have a question that a representative can quickly handle. In other instances, issues require a closer examination. At that point, a PUCO investigator is assigned to look into the matter. During that process, the PUCO investigator works on behalf of the customer in conjunction with the utility company to help mediate the situation to reach a resolution.
Five most common reasons to call:
Utility bill questions and concerns
Questions about choosing an electric or natural gas provider
Service disconnection issues
How to save money on energy bills through energy conservation
Low income assistance and payment plans
The PUCO recommends trying first to resolve the issue with the utility by calling the company’s customer service line. If the problem or complaint persists, call the PUCO at (800) 686-PUCO (7826) and one of our professional representatives will do their best to answer your questions and assist with your concerns.
The PUCO learns a great deal from customers who call in with concerns. This information is used to ensure that utility companies engage in fair and reasonable practices. It also helps the PUCO to formulate rules and regulations.
Please be aware, however, that the PUCO cannot provide direct financial assistance (although it can assist you in setting up a payment plan with your utility). The PUCO does not regulate providers of cable, cellular, pagers, propane gas, heating oil, or internet service; and does not have jurisdiction over co-operative or municipal utilities.
For more information, or to file a complaint online, visit our website at www.PUCO.ohio.gov.